Return & Refund Policy

Last updated: 02 August 2026

We want you to be satisfied with every purchase. If something is not right, this policy explains how to cancel, return or exchange an item and how refunds are handled. It does not affect your statutory rights.

1. Cancelling an Order

You may cancel an order at no cost at any time before it is dispatched — contact us at support@awadim.com with your order number as soon as possible. Once an order has been dispatched it cannot be cancelled, but it can be returned under the terms below.

2. Return Window

You may request a return within 14 days of receiving your order. Requests made after this period cannot normally be accepted, except where the item is faulty.

3. Condition of Returned Items

To be eligible for a return, an item must be:

• Unused, unworn and in the same condition in which you received it.
• In its original packaging, with all tags, seals, manuals and free gifts included.
• Accompanied by proof of purchase, such as your order number or invoice.

4. Items That Cannot Be Returned

• Perishable goods and food items.
• Cosmetics, fragrances, personal care and hygiene products once the seal is broken.
• Items made to order, personalised or customised for you.
• Gift cards and downloadable or digital products.
• Items marked as final sale or clearance at the time of purchase.

These exclusions do not apply where the item is faulty, damaged on arrival or not what you ordered.

5. How to Request a Return

1. Sign in to your account and open the relevant order, or email support@awadim.com.
2. Tell us which items you wish to return and why, and attach photographs if the item is damaged or faulty.
3. We will review your request and send return instructions, including the return address or collection arrangement.
4. Pack the item securely and include the order reference. Please do not send anything back before your request has been approved.

6. Return Shipping Costs

If the return is due to our error — a faulty, damaged or incorrect item — we cover the return shipping cost. If you are returning an item because you changed your mind, the return shipping cost is yours to pay, and the original delivery charge is non-refundable.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7–14 working days of approval. The time it takes for the amount to appear on your statement depends on your bank or card issuer. Orders paid by cash on delivery are refunded by bank transfer to an account you nominate.

We may reduce or decline a refund if the item is returned used, damaged through misuse, or missing parts or packaging.

8. Exchanges

To exchange an item for a different size, colour or variant, request a return and place a new order for the replacement. This is the fastest way to get what you need. Where an item is faulty, we will send a direct replacement at no cost, subject to availability.

9. Faulty or Damaged Items

If an item arrives damaged or develops a fault, contact us within 48 hours of delivery with photographs. We will arrange collection and provide a repair, replacement or full refund, including any delivery charge you paid.

10. Late or Missing Refunds

If you have not received an approved refund after 14 working days, please check with your bank or card issuer first, then contact us at support@awadim.com and we will follow it up.

11. Contact

For any return or refund question, email support@awadim.com quoting your order number.