Delivery Policy

Last updated: 02 August 2026

This policy explains how, when and where we deliver orders placed on Awadim. Please read it together with our Terms & Conditions.

1. Delivery Areas

We deliver to all governorates of the Sultanate of Oman. Selected international destinations may be available at checkout; if your address cannot be served, this will be shown before you pay.

2. Order Processing

Orders are processed on working days, Sunday to Thursday, excluding public holidays. Orders placed before the daily cut-off are usually prepared for dispatch the same working day; orders placed after the cut-off, or on a weekend or holiday, are processed on the next working day. Orders paid by bank transfer are processed once payment has cleared.

3. Delivery Timeframes

• Muscat: typically 1–3 working days from dispatch.
• Other governorates in Oman: typically 2–5 working days from dispatch.
• International: typically 7–14 working days, subject to customs clearance.

These timeframes are estimates, not guarantees. Delivery may take longer during sale periods, national holidays, severe weather or other circumstances outside our control.

4. Delivery Charges

Delivery charges are calculated at checkout based on your delivery address and the weight or size of your order, and are shown in full before you confirm payment. Free delivery may apply to orders above a published threshold or during specific promotions.

5. Tracking Your Order

You will receive a confirmation when your order is placed and a further notification when it is dispatched, including a tracking reference where the courier provides one. You can also follow the status of your order from the Track Order page or from your account.

6. Receiving Your Order

• Please ensure the delivery address and phone number are complete and correct. We are not responsible for delays or losses caused by an incorrect address.
• Someone aged 18 or over must be available to receive the delivery. Proof of identity may be requested.
• Our courier will normally attempt delivery up to two or three times, then contact you to arrange an alternative. If delivery cannot be completed, the order may be returned to us and a redelivery charge may apply.

7. Damaged, Incorrect or Missing Items

Please inspect your parcel on arrival. If an item arrives damaged, incorrect or missing, contact us at support@awadim.com within 48 hours of delivery with your order number and photographs. We will arrange a replacement or refund at no cost to you.

8. Failed or Delayed Delivery

If your order has not arrived within the estimated timeframe, please contact us with your order number and we will investigate with the courier. Where an order is confirmed lost in transit, we will replace it or refund you in full.

9. Cash on Delivery

Where cash on delivery is offered, the exact amount should be prepared for the courier. A service fee may apply and will be shown at checkout.

10. Customs & Duties

For international deliveries, any customs duties, import taxes or handling fees imposed by the destination country are the responsibility of the recipient and are not included in our prices.

11. Contact

For any delivery question, email support@awadim.com quoting your order number.