Privacy Policy

Last updated: 02 August 2026

This Privacy Policy explains what personal information Awadim collects, why we collect it, how we use and share it, and the choices you have. It applies to this website and to any order you place with us.

1. Information We Collect

Information you give us: name, email address, phone number, billing and delivery addresses, order history, product reviews, and any message you send our support team.
Payment information: processed directly by our payment providers. We receive confirmation of the transaction and a masked reference only — we do not store your full card number.
Information collected automatically: IP address, browser and device type, pages visited, referring page, and similar analytics data collected through cookies and comparable technologies.

2. How We Use Your Information

To process, deliver and support your orders, including returns and refunds.
To create and manage your account and authenticate you when you sign in.
To respond to your enquiries and provide customer service.
To send order and service notifications, which are necessary to fulfil your purchase.
To send marketing communications where you have opted in — you can unsubscribe at any time.
To detect and prevent fraud, secure our systems, and comply with legal obligations.
To understand how the site is used so we can improve our products and service.

3. Legal Bases

We process your information where it is necessary to perform our contract with you, where we have a legitimate interest in running and improving our business, where you have given consent (for example, to marketing or non-essential cookies), and where we are required to do so by law.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

Payment processors, to take payment and handle refunds.
Delivery and logistics partners, to fulfil your order.
Technology providers who host our site, send our email and provide analytics, acting on our instructions.
Professional advisers, regulators or law-enforcement authorities where required by law or to protect our legal rights.

5. Data Retention

We keep your information for as long as your account is active and for as long afterwards as needed to meet legal, tax, accounting and dispute-resolution obligations. When information is no longer needed, we delete or anonymise it.

6. Security

We use appropriate technical and organisational measures — including encrypted connections, access controls and hashed passwords — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, request deletion, object to or restrict certain processing, request a copy in a portable format, and withdraw consent at any time. To exercise any of these rights, contact us at support@awadim.com. We will respond within the period required by law.

8. Cookies

We use cookies to keep you signed in, remember your cart and language preference, and measure site performance. Details and your options are set out in our Cookie Policy.

9. Children

Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has provided us with information, please contact us and we will delete it.

10. International Transfers

Some of our service providers operate outside the Sultanate of Oman. Where information is transferred abroad, we take steps to ensure it remains protected by appropriate safeguards.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be announced on this page with a revised "last updated" date.

12. Contact

For any privacy question or request, email support@awadim.com.